Good customer service backing bad quality control is not a good way to run a company, but it seems to work for Vortex. There are a lot of people who sing their praises, and quote how good their customer support is.
I would be gutted if this had happened on a eagerly awaited hunting trip.
There are better brands out there with regards to quality of the build. You pay extra for this, but whats the price you put on having a working scope when you need it.
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