It's so frustrating. I'm at GC and the amount of people that don't buy good rings is way more than you think. Then they inevitably come back upset and with an issue. It's usually no hassle to sort them but almost all the time we've tried to tell them they should spend a bit more coin on good rings in the first place.
By the way. If the incident you mentioned there was at a GC, feel free to PM me what store and who it was if you know and I'll flick a message to the store manager there and let them know whoever it was needs some more training.
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