Thread: VORTEX OPTICS New Zealand Lifetime Warranty - How to make a claim.

I've had really good service from Broncos in Tauranga. Had a PST gen 1 that the top elevation cap had busted. Gave them a call, sent it back. NO problem. No gen 1s available so got a new gen2 and just had to pay the price difference ~$300. Very pleased as the gen 2 is better. Also very good service from Broncos so would highly recommend them.

Originally Posted by i41do2

I've had really good service from Broncos in Tauranga. Had a PST gen 1 that the top elevation cap had busted. Gave them a call, sent it back. NO problem. No gen 1s available so got a new gen2 and just had to pay the price difference ~$300. Very pleased as the gen 2 is better. Also very good service from Broncos so would highly recommend them.

Had that been in the US you wouldn't have had to pay anything.
Guess that's the price we pay for living in this lonely corner of the world where customer service isn't in our vocabulary.

I dropped a rifle with a Vortex Scope in November last year. I'd bought the scope second hand.
The rifle fell onto the top (elevation) turret driving the turret into the scope tube.

Dropped it on Friday. Emailed Vortex on Saturday. Monday I got an email to contact the NZ Agent.
Tuesday I couriered the scope to the Agent.
Two weeks later a brand new replacement scope arrived at my door.

Can't fault the service or warranty.

Originally Posted by i41do2

I've had really good service from Broncos in Tauranga. Had a PST gen 1 that the top elevation cap had busted. Gave them a call, sent it back. NO problem. No gen 1s available so got a new gen2 and just had to pay the price difference ~$300. Very pleased as the gen 2 is better. Also very good service from Broncos so would highly recommend them.

Same as I did about 3 years ago. Shop was Shooter Supplies ChCh, did take several months

I have had a similar good experience with Leupold . Took the scope into hunting and fishing in New Plymouth. I had cleaned paint of the scope using acetone like Leupold recommends. However when I finished I went to bed and left the rag on exposed turrets . All the writing wore off , took the 3-9 Rimfire into hunting and fishing , explawhat had happened could they get it repaired. A few weeks went by and called in . They replaced the turrets and caps free of charge I just had to pay shipping . I know it’s a different manufacturer just a heads up on who stand by their product .