I dropped a rifle with a Vortex Scope in November last year. I'd bought the scope second hand.
The rifle fell onto the top (elevation) turret driving the turret into the scope tube.
Dropped it on Friday. Emailed Vortex on Saturday. Monday I got an email to contact the NZ Agent.
Tuesday I couriered the scope to the Agent.
Two weeks later a brand new replacement scope arrived at my door.
Can't fault the service or warranty.
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