Thread: No longer a MacPac fanboy...hello Cactus

So I have lots of macpac gear, most of it is old stuff that I have had and used for years, none of it is modern macpac nut I will not be getting any more.

I have two big packs, two down sleeping bags, a sleeping bag liner, a bivvy bag, three day pads, gaiters, a light rain jacket, several pairs of thermals and two tents, and old wilderness brand fleece jacket that is also a macpac one and finally a high tech goretex alpine raincoat and this is the straw that broke the camels back.

It was raining hard the other day so I tossed the rain coat on and it felt a little weird, one it got somewhere dry I discovered that a bit of tape and the back of the neck had come unstuck, it worked fine but as just a little uncomfortable, not concerned I walked into a macpac store and sought to take advantage of their lifetime warranty, sent it down to Christchurch, got a call two days later saying that it's too old, they could no longer repair it as they don't use goretex any more and I should buy a new one at full price.
I argued and said they should do better.
They called me back and said they could not do better, lifetime means lifetime of the materials not lifetime of the purchaser.
So I said, find send it back, I will fix it myself but they have lost a customer and tell head office that my next and future purchasers will be Cactus, as I reckon they stand behind their products.
Rant over.
Shelley

Originally Posted by Shelley

So I have lots of macpac gear, most of it is old stuff that I have had and used for years, none of it is modern macpac nut I will not be getting any more.

I have two big packs, two down sleeping bags, a sleeping bag liner, a bivvy bag, three day pads, gaiters, a light rain jacket, several pairs of thermals and two tents, and old wilderness brand fleece jacket that is also a macpac one and finally a high tech goretex alpine raincoat and this is the straw that broke the camels back.

It was raining hard the other day so I tossed the rain coat on and it felt a little weird, one it got somewhere dry I discovered that a bit of tape and the back of the neck had come unstuck, it worked fine but as just a little uncomfortable, not concerned I walked into a macpac store and sought to take advantage of their lifetime warranty, sent it down to Christchurch, got a call two days later saying that it's too old, they could no longer repair it as they don't use goretex any more and I should buy a new one at full price.
I argued and said they should do better.
They called me back and said they could not do better, lifetime means lifetime of the materials not lifetime of the purchaser.
So I said, find send it back, I will fix it myself but they have lost a customer and tell head office that my next and future purchasers will be Cactus, as I reckon they stand behind their products.
Rant over.
Shelley

Send it to Twinneedle in CHC, 402 Tuam St, Christchurch 8011.
They do seam seal Goretex repairs.

B

Customer service is a key factor in my purchases....

Put that on face book and see where it gets you!
Even if your not on Facebook you would be surprised where this might end up!
Imagine today is everything! but true

Just how old was the gore-tex jacket?

[QUOTE=StrikerNZ;580023]Just how old was the gore-tex jacket?[/QUO
Would be just under 20 years, it's the newest bit of macpac gear I have besides a couple of newer day packs, but it's still waterproof and breaths fine, so the material is not f@cked just the seam seal tape.

Macpac are still OK to me but nothing like Twin Needle or Cactus for service. Shame.
The wife bought a secondhand Macapc childs puffer jacket on Trademe the other day. Zip was broken when we received it. This was explained to Macpac but was repaired, for free without any hassles. Maybe a location thing? This was Macpac Napier.

20 years out of a jacket? Id be happy with that.

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all products dont last forever. even modern jackets do what has happened to yours. they havent used goretex for years so id say its had a good lifetime.. or you are just being pedantic

20 years for gortex lol

The seam sealing came off a 2 year old stoney creek jacket of mine, unrepairable, even twin needle wouldn't touch it


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Not sure what the jacket would have cost you 20 years ago, $200 - $300 maybe??? Personally I would be pretty happy with it's lifespan. Nothing,especially clothing, lasts forever but I think Macpac made a mistake not seeing you right. They should have given you a new jacket at their cost and kept a happy customer even if you haven't bought much off them for 20 years.

I washed my Express 600 sleeping bag and lost some down from two rear baffles & Macpac Tauranga fixed it immediately. I'd expect anything within the 5 to maybe 10 year mark to be sorted but after that I'd call it fair enough to replace it myself.

Originally Posted by scoped

all products dont last forever. even modern jackets do what has happened to yours. they havent used goretex for years so id say its had a good lifetime.. or you are just being pedantic

Hmm, my leather jacket is 30 years old this year and still going strong...

Originally Posted by Shearer

Not sure what the jacket would have cost you 20 years ago, $200 - $300 maybe??? Personally I would be pretty happy with it's lifespan. Nothing,especially clothing, lasts forever but I think Macpac made a mistake not seeing you right. They should have given you a new jacket at their cost and kept a happy customer even if you haven't bought much off them for 20 years.

It was their top of the line alpine jacket, $599...