Thread: Manly Comrade folder knife - multple failures - poor service

Originally Posted by Ruger7mm

Hi all, I feel I have to pass on what I have discovered recently about the Manly Comrade folder knife I purchased from a Taupo trader that is a member of this forum. I purchased the first knife about 20 months ago and after a few months and hardly any use the locking mechanism snapped, so I returned it to the supplier and they replaced it with a similar Manly folder knife. This replacement has had very little use and it too snapped last week. I contacted the supplier in Taupo and they have rejected any claim for replacement as the law says that the warranty on a replacement product starts from the time of the original purchase. The Taupo supplier is within their rights to not cover the faulty item if it is outside the original warranty period, but I would have thought that they would have stood behind their product and offered some remedy. But they are not prepared to do so, and my points are;
1) the locking mechanism on the Manly folder knives is not well designed and have a repeating history of failure
2) the Taupo trader does not have the warranty conditions on their website so is hard to argue when this situation arises
3) the Taupo trader doesn't have a feed back facility on their website so is difficult to assess their status in trade and service hence this post,
so "caveat emptor" is alive and well, let the buyer beware!

Cheers Ruger7mm

Not so, warranty restarts from zero on replacement item, check consumer law for the relevant passage and go get up them.