Trav, that’s sounds pretty shit to me, if I were you I would be contacting Leupold directly and explaining the situation, after all Leupold is based in the states and all your dealing with is the NZ agent!
I had a problem with a pair of meindls here in NZ so I contacted Meindl in Europe and problem was resolved.
As for Leupold, I sent off a Leupold scope last September/October to NZ Asia who was the then Leupold agent for NZ, some 6 months later I just got the scope back from the new agent which is now NIOA, their parent company is NIOA Australia.
When you had a faulty, broken Leupold you would send the scope/optic back to the states, a few years ago that all changed and all optics went to NIOA in Australia for repair/replacement.
Let us know how you get on
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