Thread: Leupold warranty rant

Originally Posted by Trav-6mmrem

Finally some good news, after afew more emails with nioa nz (cc nioa aus) and a very blunt final reply for my brother ( this is your company's fuck up, you need get this sorted asap ) nioa aus phoned to say they are sending over a new scope in the next shipment to nz. They can't match the scope but can replace it with a vx3hd 6.5-20x50.
So cheers leupold for finally coming to the party and getting this sorted. It's a shame that it had to turn into a shit fight to get to this

I'd be getting rid

Originally Posted by 25/08 IMP

I've sent a couple of vx5 back in the past both took 3- 4 months.
I've had to send a swarvoski back as well and had a loan scope supplied.

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Curisous to know what was wrong with your vx5, I've recently sent mine away for moisture in the body. Would expect better, especially for the $$ you pay

Ive got a older vx6 with a few black specs in it, not worth waiting 3-4 months for unfortunately

Originally Posted by Deadeye dick

Curisous to know what was wrong with your vx5, I've recently sent mine away for moisture in the body. Would expect better, especially for the $$ you pay

I need to send back my vx5 the parallax dial is loose, want hold on set distance. pain in the arse. I set it at 75y the other week in the bush and tape it in place.
Am just not prepared to wait three months

small claims court any good

Originally Posted by Barry the hunter

small claims court any good

I was the under standing 3-4 months is to long under the CGA to repair or replace a faulty product

I’ve had absolutely fantastic dealings with Leupold products over 45+ yrs until last few years where now the scopes/product doesn’t go back to the US but Australia shit heads who shouldn’t be allowed to touch them !

Over all those years I as others here bought broken or worn out Leupold scopes, sent them to the US myself & most either came back as new or actually a new scope & no cost, it was incredible !

In last few years took one into dealer to sent as new rules can’t send & US can’t send back.
Well the “Repairer” had slipped & scratched the scope inter tube & marred up the lock collar on the front lense, this now also cost me money for repair & shipping both ways, terrible !

But this is not US Leupold fault it is the stinking pricks who are handling them now days

Actually who is any good nowadays, same shit show with Leica at the moment, crappy staff & support net work all over !

Originally Posted by bigbear

I was the under standing 3-4 months is to long under the CGA to repair or replace a faulty product

I got quoted about 5-6 weeks for mine. Will update in due course however.

I had a great experience with burris. older style xtr was replaced with a newer model, and as it was going from 30mm to 34mm tube they even supplied complementary rings

Friend of mine contacted NIOA NZ to ask a few questions, got a reply from a completely clueless person.

Sent the same questions to NIOA Australia and was able to get the answers he needed.

Hopefully it's just growing pains for NIOA NZ, of they control give shit service they'll find people don't want to buy the products they sell/distribute.

I recently received an older scope back from Leupold Australia. I had asked for them to replace the rear lens which was scratched,give it a full clean and check and set the parallex to 60 yards.
They charged me $120 bucks but there was zero paperwork to say what was done. Scope looks exactly the same including the scatched lens which apparently they no longer have parts for.
Pretty poor service compared to the past. I wont be buying any more new Leupolds based on this experience.

Originally Posted by Scout

I’ve had absolutely fantastic dealings with Leupold products over 45+ yrs until last few years where now the scopes/product doesn’t go back to the US but Australia shit heads who shouldn’t be allowed to touch them !

Over all those years I as others here bought broken or worn out Leupold scopes, sent them to the US myself & most either came back as new or actually a new scope & no cost, it was incredible !

In last few years took one into dealer to sent as new rules can’t send & US can’t send back.
Well the “Repairer” had slipped & scratched the scope inter tube & marred up the lock collar on the front lense, this now also cost me money for repair & shipping both ways, terrible !

But this is not US Leupold fault it is the stinking pricks who are handling them now days

Actually who is any good nowadays, same shit show with Leica at the moment, crappy staff & support net work all over !

I sent a Nf back to Aussie last month for a zero stop service.
From woa to go approx 10 days.
They are on it these days

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Originally Posted by matto1234

Ive got a older vx6 with a few black specs in it, not worth waiting 3-4 months for unfortunately

Same issue with my older VX6 - fixed the first time and can't be bothered sending it away again.

Had a vx5 that fogged.

Come to the conclusion that Leupold are just an accident waiting to happen.

Leupold is my top preference for almost every rifle, and so far, no repairs needed (fingers crossed). But if issues keep cropping up, bad service would make switching brands likely—especially for a VX5 or VX6 investment.

Investing in a lower cost, good brand like Vixen means I can simply replace it without much pain.

Leupold optics and service will improve post the executive order requiring USA manufacturing to be made in USA.