Thread: Scope under warranty repair

Originally Posted by jakewire

If thats correct and I hope it is , can anyone provide a link. it would suit a number of us

https://www.consumerprotection.govt....rt/warranties/

And I quote,
If things go wrong
If you have a manufacturer's warranty
Go back to the business that sold you the product. They can deal with the manufacturer on your behalf.

You do not have to contact the manufacturer, a repair person or any other third party yourself. If the seller tells you to do that, they are likely to be in breach of the Fair Trading Act by misleading you about your rights.

Go straight to the manufacturer if:

the supplier or trader has gone out of business
you bought directly from the manufacturer or importer
you bought the item privately.