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Thread: Swarovski companion problems

  1. #1
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    Swarovski companion problems

    Morning guys, just wondering if any has owned a pair of swaro companion cl and had a problem with them cracking through the Center by the focus adjustment. Had 2 sets now and have both done the same thing.
    Also whatís Swarovski nz stance on these types of issues?
    Cheers

  2. #2
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    If the nz swaro doesnít sort them you can download the repair form off the Swarovski optik website and send them direct, they usually fix for free or charge a very small portion of the repair cost. Express postage was around $70
    xtightg likes this.

  3. #3
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    Any idea who the best NZ contact would be? Canít find much on google

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    Did you buy them local, if so front the retailer.

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    Quote Originally Posted by kayneb View Post
    Any idea who the best NZ contact would be? Can’t find much on google
    H&F Taupo from what I have heard

  6. #6
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    Quote Originally Posted by tetawa View Post
    Did you buy them local, if so front the retailer.
    first pair i got from hunting and fishing Dunedin while i was working down there current pair is an insurance job, thinking getting them replaced or repaired may be cheaper than my excess.

  7. #7
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    Try David Duprez
    david.duprez@swarovski.com

    He is Australia rep. Will probably be at the sika show.
    He will be able to point you in the right direction.
    Overkill is still dead.

  8. #8
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    Quote Originally Posted by kayneb View Post
    Any idea who the best NZ contact would be? Canít find much on google
    https://www.swarovskioptik.com/custo.../return_policy

    https://www.swarovskioptik.com/customer_service

    I would contact the factory and send direct, I've done this with several German optics it was cheaper and faster, factory experts did the work for free with great service and results.

    Just my experience.
    Last edited by xtightg; 14-09-2019 at 05:55 PM.
    Voltair once said: if you want to know who rules you, ask who you can't criticize.

    "You have enemies? Good. That means you've stood up for something, sometime in your life." ~Winston Churchill

    "Socialism is philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery"~Winston Churchill

  9. #9
    MSL
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    He has the details of the right man

  10. #10
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    Quote Originally Posted by xtightg View Post
    https://www.swarovskioptik.com/custo.../return_policy

    https://www.swarovskioptik.com/customer_service

    I would contact the factory and send direct, I've done this with several German optics it was cheaper and faster, factory experts did the work for free with great service and results.

    Just my experience.
    Some even paid the return postage!
    Voltair once said: if you want to know who rules you, ask who you can't criticize.

    "You have enemies? Good. That means you've stood up for something, sometime in your life." ~Winston Churchill

    "Socialism is philosophy of failure, the creed of ignorance, and the gospel of envy, its inherent virtue is the equal sharing of misery"~Winston Churchill

  11. #11
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    thanks guys,

    ive contacted JP Klaus, area sales manager recommended by MSL. Just need to get him some details so ill see what comes of it.
    Not sure im too hot with the idea of sticking with the same model but i see swarovski have redesigned the so maybe it was a common issue?

 

 

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