Thread: Zeiss Warranty claims in NZ?

Originally Posted by Tahr

I bought my Zeiss HD5 scope from the States a couple of years ago. Its always had a bit of dirt on the reticle that annoyed me so I decided to do something about it.

I completed a form on their website about the repair and they got back to me immediately and said to contact the NZ agent. I've had the run around with NZ agents for stuff before and wasn't keen so I packaged it up with instructions and posted it to their repair address on the web site in Germany. Posted it on 20 December 2017. On 15 January 2018 (last week) I got a call from the freight company in NZ and they said that they had the package from Germany and that there was a "no charge" note in it and that customs would be releasing it to me this week. That was a 35 day turn around. Wonderful service.

So my advice is not to muck around with the NZ agent and send your binos direct to the repair address in Germany - which is on their web site.

I did the same with my Lieca Trinovids and S&B PMII worked out free repair and return shipping from Leica Portugal and cheap reticle change S & B PMII Germany.

I also had and old S&B scope off a military Accuracy International rifle I thought had received too much abuse and was miss behaving sent it direct to S&B Germany with a nice letter a few weeks later scope appears refurbished for free with test results and a really nice letter, great service.