Thread: In praise of Gun City

Originally Posted by veitnamcam

Read it again Deer243 he said another retailer sent him the wrong thing.

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"Today I got one from Gun City with exactly this issue. I'd ordered Frog Lube liquid, they sent paste by mistake."

Originally Posted by Philipo

Ben & Stu at the Tron store are top blokes

That's one thing I love about going to a GC store, at least there's plenty of different rifles & shoties to look & play with not just a wall full of T3's.

I got served by Stu, and would have to agree with you. He even got me to play with a rifle I had no interest in (a teeny Rossi lever action .44) because of how silly it would look being shouldered on my overly tall frame.

Originally Posted by deer243

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Believe me, the other messed up orders I'm still chasing up have shown me that Gun City did far more than the least a retailer could. I'm not upset that they screwed up in the first place, mistakes happen, and it's an easy enough one to make, especially at a time of increased workload like the lead up to Christmas. What impressed me is that they immediately owned their mistake, apologised, and sorted it out in a satisfactory way.

Meanwhile, still waiting on the courier pick up for the wrong scope, sent another email to that retailer and he's said he'll be chasing them up. And the retailer who supplied the correct scope neglected to include the advertised lens covers in the package. No reply to my email to them so far.
EDIT: Got a reply, turns out their website is out of date and that scope no longer comes standard with the covers. However, they are sending me a pair, as that's what they advertised to me.

All in all, Gun City come out of this looking pretty good, especially considering the two other parcels I received from them were completely accurate.

Originally Posted by deer243

Really..i find it amusing that you singing the praise of Gun City because they stuffed up and sent you the wrong product Wouldnt call that customer service, just another stuff up being sent the wrong product. Ok, maybe they were out of stock, they should of informed you and offered a replacement than just send something which isnt what you ordered.
More mucking around contacting them and wasting your time getting it sorted. The LEAST they can do is do what they did, so i suppose thats a good fix so good on them but the end of the day you ordered something, they sent the wrong stuff, equals poor service to me, more hassle contacting them etc etc.
Only good thing is they have tried to fixed it, crawled up your arse to make you happy....suppose thats service

Mess ups happen. It is how they are dealt with that determines 'service' in my books.

Originally Posted by gadgetman

Mess ups happen. It is how they are dealt with that determines 'service' in my books.

Fair enough, but still, end of day they sent the wrong stuff. What they going to do?Dont have any so have to refund the money,pretty standard. Only thing "spec "about this is they said keep the paste. If not, the punter has the hassle of sending it back, Gun City paid the freight, not talking a forture for the product so makes sense.
No real service here that most retailers prob wouldnt do. The ones that sent the right product from the start or informed you they out and would you like this instead is the real service.
Just saying theres nothing to jump over the moon about here.
Good service would be that they know they have it in stock if adversting it for sale or inform you straight away its not.
Sending something as as a replacement instead isnt great service, and refunding your money is YOUR right.... just saying. (only saying keep it is decent, and cant argue there but saves them freight and the hassle for the customer of sending it back,)

Originally Posted by deer243

Fair enough, but still, end of day they sent the wrong stuff. What they going to do?Dont have any so have to refund the money,pretty standard. Only thing "spec "about this is they said keep the paste. If not, the punter has the hassle of sending it back, Gun City paid the freight, not talking a forture for the product so makes sense.
No real service here that most retailers prob wouldnt do. The ones that sent the right product from the start or informed you they out and would you like this instead is the real service.
Just saying theres nothing to jump over the moon about here.
Good service would be that they know they have it in stock if adversting it for sale or inform you straight away its not.
Sending something as as a replacement instead isnt great service, and refunding your money is YOUR right.... just saying. (only saying keep it is decent, and cant argue there but saves them freight and the hassle for the customer of sending it back,)

But they sorted the issue quickly, which the others have not done, from the OP.

I've never had a problem with them some of the sales staff aren't that good but you get that at other shops as well

Froglube is simply very overpriced coconut oil with a fragrance added.

And Gun City is usually the most expensive place to buy anything.

I got an email from them the other day on ammo prices.

I have never ever looked at anything guncity and was miffed how they got my email address.

I now know how and it pisses me off a bit.


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Originally Posted by R93

I got an email from them the other day on ammo prices.

I have never ever looked at anything guncity and was miffed how they got my email address.

I now know how and it pisses me off a bit.


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Care to elaborate - by pm if preferred?

Originally Posted by Danger Mouse

Care to elaborate - by pm if preferred?

Must have got it from a national website like PNZ

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Originally Posted by R93

Must have got it from a national website like PNZ

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I think GC brought the client list from the "cross dressers are us ' website.

Originally Posted by Beaker

I think GC brought the client list from the "cross dressers are us ' website.

No I got banned from that site for being to flamboyant 😆

Must be PNZ as I am the contact for my club. Not PNZ fault at all.

It is the only place it is listed that I can think of. And I would say they used it for their advertising. I have an obligation to pass it on to club members but I am not happy about how they went about it, if that's in fact how they did it. It was an advert specifically for pistol club prices.

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Originally Posted by R93

Must have got it from a national website like PNZ

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In seriousness though, if this has happened, not a good light on PNZ. I think there are rules about passing on of people's contact details etc? Or can a member of public find your email from the web site?

Originally Posted by R93

Must have got it from a national website like PNZ

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That is bloody concerning if true.....what other information may they or others be able to gather!?

Originally Posted by R93

Must have got it from a national website like PNZ

Personally I'd be very surprised if this was the case.