Thread: Swarovski defect

Originally Posted by 25 /08 IMP

As R93 said get hold of JP direct don't go through the retailer mine went back under warranty before lockdown and he gave me a loan pair the same which I still have.
I wouldn't want to send them back without a loan pair.
Don't rely on the retailer to arrange this for you.

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Sounds like you are referring to the NZ Ammunition Company ....they are no longer the NZ importers and distributors......not sure who it is now, sorry.

Originally Posted by Maxx

Sounds like you are referring to the NZ Ammunition Company ....they are no longer the NZ importers and distributors......not sure who it is now, sorry.

No, he is referring to Swarovski optik nz in Upper Hutt


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Originally Posted by MSL

No, he is referring to Swarovski optik nz in Upper Hutt


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Yip not NZ ammo although JP used to work for them.

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Originally Posted by MSL

No, he is referring to Swarovski optik nz in Upper Hutt


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This is all rather confusing as regard to the address to send the Swarovski binos to.

I just sent a Swarovski scope for warranty repair to:

David Duprez
Area Sales Manager Swarovski/Kahles
Australasia

The address I was given (scope arrived there on Friday morning via courier) was:
C/- PBT
10A Barnes St, Seaview
LOWER HUTT 5010 NZ

Originally Posted by zarathustra

This is all rather confusing as regard to the address to send the Swarovski binos to.

I just sent a Swarovski scope for warranty repair to:

David Duprez
Area Sales Manager Swarovski/Kahles
Australasia

The address I was given (scope arrived there on Friday morning via courier) was:
C/- PBT
10A Barnes St, Seaview
LOWER HUTT 5010 NZ

Got my Hutt’s confused, that’s the place


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Originally Posted by MSL

Got my Hutt’s confused, that’s the place


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Whew, thought there for a moment I had sent it to the wrong Hutt myself

Originally Posted by zarathustra

Whew, thought there for a moment I had sent it to the wrong Hutt myself

This is where mine went to like I said they sent me the loan ones even before I sent mine in for repair it's now been 6 months.

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I would expect nothing less than they will look after you 100%, far better than the small local guy who promises the earth to get your cash then absolves himself of any further responsibility!!

I lost my Swaro EL's lens covers once and they sent me 2 sets by courier at no charge as replacements, can't fault that for service!!

Good news got a call early this morning to say Swarovski are sending down a new Pair to replace them
Pretty happy about
Thanks for the the feed back 👍🏻

The Swarovski Optik customer service is good! Just contact them to replace a new one for you as you purchased it new no long ago.
The factory in Australia has been shut down for 8 weeks due to COVID 18 but was reopened a couple months ago. The normal turn around time would be 3 months to get it back from OZ.

Originally Posted by Gerardo

I think its your right under the consumer guarantee act that you receive a new pair if you wish. Clearly this pair does not meet or exceed your expectation for this level of optic, or arguably, most optics. As a very reputable brand where clarity is everything, I would argue they are not fit for purpose and as @Frodo points out, you don't want to buy a brand new second hand pair.
I believe you have the legal standing within 90 days, if that is the stance you wish to take.

https://www.consumerprotection.govt....ulty-products/

Its with the retailer / manufacturer to decide if they will repair or replace but within an reasonable time frame. If taking too long to repair you can ask for a refund/ replacement. For cheaper goods probably easier for them to bin it and give you a new one, plus it provides customer satisfaction.

Originally Posted by Rock

The Swarovski Optik customer service is good! Just contact them to replace a new one for you as you purchased it new no long ago.
The factory in Australia has been shut down for 8 weeks due to COVID 18 but was reopened a couple months ago. The normal turn around time would be 3 months to get it back from OZ.

The factory in Australia? Mine went back to Austria, where they were made.


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Think that might be a type O as I’m sure that the Aussie can’t make binoculars, but must be fairly good at making scopes as we all know how one eyed they are

Originally Posted by MSL

The factory in Australia? Mine went back to Austria, where they were made.


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As far as I know, yes it is. Their head office is in Europe.

Couple of tips for new players...

One of the benefits of buying high-end stuff is that their customer support tends to be significantly better than the run of the mill variety. You get to speak to a knowledgable person rather than some flunky in a offshore call-centre.

For Swaro, a simple google search for "swarovski optik nz manager" will get you the name of their local rep.

Or, even easier, go to the Swaro website and look up the NZ agent details, JP's email and mobile number is listed there.

P.S. JP is a top bloke and is a regular competitor and sponsor of field shooting events.