Thread: A tale of customer service

With an up and coming trip iv spent abit of dosh the past 2 weeks. New purchases are exciting but excitement can vary on the level of service you get espically when theirs a fault . Two stand out of the recents starting with the highlight which has being the MTN Stick iv had the Mountain MTN Bipod for awhile now and love it after much chatting with Matt I took the plunge on the stick and first impressions are flat out brilliant as usual pre sales after sales questions are prompt and honest pros cons what ever you want you wont be led astray a massive shout out to anyone debating purchasing buy with confidence. On the lowlight is a gps I bought faulty our of the box sent back today phoned the company got called an idiot for sending it back as "I could have fixed it over the phone it only needs to be plugged into a computer" to which I politely in fewer words said "liesten here fuck head sending it back was my last resort I spent 6 hours of my weekend not loading ammo and packing trawling threw forums and Garmins trouble shooting guides to sort this its buggered I need another by Thursday please" he not so kindly said " if its an energency you should have same day couriered it and I hope you didnt use fastways" its news to me theirs a same day courier service and I actually used the company they sent it with so chill mate . Il be calling them tomorrow at 3pm to hopfully here him back track on how stupid I am and send me a new one or the fixed one i dont really care until then il refrain from naming the company because id hate to slander them over are shithead staff member il follow up tomorrow be it good or bad.