Thread: Thermal scopes - best bang for your buck?

Originally Posted by mikee

For me the biggest thing is the after sales service / repairs.

Its no good having the best gear if when it breaks (its electronic remember) it take months and cost megabucks to repair.

Most dealers are very good at promises I have found but quick to pass the buck to the importer/service company, or flee if necessary leaving you holding the results.

I see this from both sides to having worked for an equipment importer for over 20 years.

I had an issue with my conotech thermal scope, got in touch with 55six and tried a couple of fixes on my end. That didn't work out, so Ken asked for the unit back, within a days a brand new one showed up on the courier.
Having a reliable product is good, but supplier willing to stand behind their product is also good!