Thread: Using the firearms register

Originally Posted by Rushy

Clearly it is your fault for not being intuitive enough to preempt that the paper based application would be misplaced. Ha ha ha ha glad you have it sorted.

There’s not much professionalism in this lot, hope the done move in with the IRD

Had to update my register information today due to a rebarrel resulting in change of capiber, rang at about 1014am probably on hold for 15minutes total call time was 24minutes and the person I spoke to was very helpful and polite.
There was a pre recorded message when I selected my option warning of extended wait times but I dont consider my experience to be excessive.
All in all a positive interaction. As has been previously suggested i had stuff lined up i could continue with whilst waiting on hold with my phone on hands free.

Have done two transfers in a week or so. Both times the phone wait was probably ten minutes. Called about midmorning 10-11.00.
And it took two minutes to do the transfers.

It's honestly not that hard.

Originally Posted by dannyb

Had to update my register information today due to a rebarrel resulting in change of capiber, rang at about 1014am probably on hold for 15minutes total call time was 24minutes and the person I spoke to was very helpful and polite.
There was a pre recorded message when I selected my option warning of extended wait times but I dont consider my experience to be excessive.
All in all a positive interaction. As has been previously suggested i had stuff lined up i could continue with whilst waiting on hold with my phone on hands free.
Attachment 284316

Just close the curtains when you do that sort of thing and for god's sake wipe up afterwards

Originally Posted by 308

Just close the curtains when you do that sort of thing and for god's sake wipe up afterwards

You sound like my missus

Originally Posted by Fatberg

I will not be "getting my mindset right" or accepting "the new normal" if it means that it takes over an hour to interact with their system just to notify the transfer of a firearm.
Even if you accept the premise that the register should exist, which is highly debatable, to administer the system in such a user-unfriendly way is malicious.
I personally know of multiple people who have spent WEEKS trying to get through but can't because they only have a small window during their lunch breaks to sit on hold.

Failure to change, pivot, adapt to a new environment sometimes leads to extinction.
Of the "Multiple people who have spent WEEKS....." These are a small minority. A LOUD minority, who sometimes set themselves up to fail, so that they then go on social media and say, "I TOLD YOU SO...." Whilst the rest of us just get on with getting on. It is a mindset thing, "Glass have fill, Glass half empty," and it is totally your call whether you rage against the machine, or just get on with it.....quietly....

Originally Posted by Beavis

Na. The system they implemented is trash. And we have to pay for it. They should be called out on it at every opportunity.

Nah, the system is fine, it just takes a quick look at your profile picture, sees the CRAZY EYES and the fact that you are smoking a joint and the systems goes, "Fit and proper??? Yeah, but nah! I ain't answering that call......"

Originally Posted by Rushy

Nah I call bollocks to that! By and large government departments are significantly over staffed with many inefficiencies within their operational processes. They need to be cut back and streamlined but I don’t think the middle and upper management within the organisations have the skills or the motivation to do it as they are happily sucking on the tax payer tit. They should be held accountable just as they would if they were in the private sector.

Rushy, you are obviously out of step with the new normal or you might have missed the News about Government Departments downsizing and laying off staff. The days of over-staffing are gone. Time to adjust to the new normal or go the same way as the dinosaurs.

Originally Posted by fawkes

All the staff I have dealt with have been efficient.
The problem always has been that you cant get to talk to them......
Imagine if the Fire Service or Ambulance where that useless .....

Fawkes, that is a ridiculous analogy. The Fire Service, Ambulance and Police (mostly) always answer the phone promptly, or at least as promptly as the overload allows. They have too because they are dealing with life and death situations. No one is going to die (or maybe they will.....) if it takes 60 - 90 minutes to register a firearm.

Regarding your comment, "The problem always has been that you cant get to talk to them......" that's just drama-queening it for effect. So many people on this forum have said the opposite that it is becoming increasingly clear that FSA have upped their game and are now providing a better service. Hopefully, one day, the "Wha Wha Wha" on here will stop. Until then, here is a thought for you, "Wha Wha Wha...."

Originally Posted by 308

If I am paying for a service, I expect that service to work

90mins is not a service working, 8mins is a service working

Just wait til it blows out to 120mins, 240 mins - at what stage would you say the system is fucked? two days waiting on the phone?

As I say to born agains, we are both non-believers it's just that you believe in one more god than I do

Hey 308 I can see why you are having problems with the FSA system. You are applying privately owned, professionally run standards like, "8mins is a service working," too a Government department. I agree that "8mins is a service working" is the standard I would expect from a sales based, or service industry, (Kathmandu, Swari Apparel, Repco, plumbers, electricians) who I am trying to give my money too in exchange for goods and services. But you can't apply that standard to an under resourced, overworked, Government department. You are setting your expectations way too high and therefore are setting yourself up to fill, too be disappointed. But then on the bright side, you can then go onto social media and go, 'Wha, Wha, Wha, I told you so....."
As I say to born agains, "You have your beliefs, I have mine, I don't expect you to change, please don't expect me to change, time to move on...."

Originally Posted by KERR

These are a small minority. A LOUD minority, who sometimes set themselves up to fail, so that they then go on social media and say, "I TOLD YOU SO...." Whilst the rest of us just get on with getting on.

Two are my friends and haven't been to the media. The wait time issue came up in general conversation. The other is a man who I sold a rifle to and got chatting with. These are just regular guys who want a system that is usable.
Your rude assumptions about their character tell us a lot about yours.

Originally Posted by KERR

The days of over-staffing are gone.

Pffftttt! I don’t believe it for a minute. And ,,,,,,,,,,,,,,,, you’ll not convince otherwise.

Originally Posted by Fatberg

Your rude assumptions about their character tell us a lot about yours.

Fuck you are polite! When you see me next (Saturday?), ask me what RCTFAV means.

22:47

Originally Posted by Beavis

Na. The system they implemented is trash. And we have to pay for it. They should be called out on it at every opportunity.

He thinks you're Matthew McConaughey bro